Classic Nursery

Now that your project is scheduled

1. Get your scheduled start date. We will call you with an approximated start date. This start date may change as our projects may vary from their anticipated start and end times. You can generally expect us within ten days of the first date noted to you. It may be earlier if we have a postponement or cancellation. You can stay up to date with the schedule by contacting our front desk by phone or email.
2. Send in your deposit. If you have not made your 50% deposit, please drop it by the Nursery, pay it online or mail it no later than 14 days before the start date.
3. Review and sign the installation agreement. We will send you a more comprehensive installation agreement for review and signature. This document notifies you regarding lien rights as required by state law, liability, warranty and payment issues.
4. We mark the site for utilities. We will send a "Locating Service" out to your site. (You don't have to be there to meet them). They will spray out approximated locations of major utilities. (You may want to note these locations for your future reference).
5. We "pre-review" the project. Your Project Manager may be out to the site approximately 5-10 days before the anticipated start date to "line-out" the project, paint out new bed locations and further choreograph the scope of work to be completed.
6. Review your plant list. You may want to contact the Garden Center manager to review plant selections and make substitutions if necessary. Garden Center staff are normally available by appointment each day except Thursday and Friday. You can email him. 7. Stay in touch. Your Project Manager will be out intermittently throughout the project. You can reach your project manager (or your landscape foreman) through the design office, their cell number or email. You can also reach our design manager, Guy Feldman or our on staff landscape architect Alan Burke through the nursery, by cell or simply email on the "Contact us" page.
7. Understand anticipated "extras". Additional items may be requested of us from you as the project gets under way. Typically, our clients may request drainage, soil and additional plants. If you desire unit prices in anticipation of these items, ask your Project Manager. Each "Extra" will be written up as a work order and you should immediately receive a copy on site, by email, mail and/or fax. If you don't get a written copy of an "extra" item, noting the charges, please call the Classic office manager and request a copy for your file.
8. Expect an invoice. In some cases, you'll get a single invoice for the remainder at the final project walk-through. In the case of a larger project that goes more than a week, we will update you with weekly progress reports that describe the completed work to date. We may ask for a progress payment equal to the amount of the work completed through that date.
9. Schedule a walk through. You may request a complimentary "walk-through" if one was not suggested to you after completion, to talk about care for your landscape and discuss your warranties.
10. Finally, enjoy your landscape... sit back and relax! And please, come in and see us. Join our "Color Club" and bookmark our website for sales, tours and garden classes. Join the hundreds of schoolchildren that visit Classic annually to see the salmon run in Bear Creek.

Finally, as always, we thank you for your business. We appreciate that you have selected us and we plan to do our best to make this an enjoyable experience for you.